Refund Policy

Last Updated: December 19, 2025

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We want you to be satisfied with your purchase. If something isn't right, we're here to help.

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Eligibility for Refunds

• Items must be returned within 30 days of delivery.

• Products must be unused, in original condition, and in original packaging.

• Certain items are non-returnable: special orders, custom products, consumables (e.g., chemicals, disposables), opened food-safe items, and heavy equipment marked as final sale.

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Refund Process

• Contact customer service to request a Return Merchandise Authorization (RMA) number before shipping anything back.

• Returns without an RMA will not be accepted.

• A restocking fee of up to 25% may apply to non-defective returns.

• Original shipping charges are non-refundable.

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Refunds

• Approved refunds will be issued to the original payment method within 7–10 business days of receiving and inspecting the returned item.

• You are responsible for return shipping costs unless the item arrived damaged or defective.

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Defective or Damaged Items

• Report defects or damage within 48 hours of delivery.

• We will arrange replacement or full refund (including shipping) at our discretion.

For return requests or questions, email support@stugartcommercial.com or call (484) 551-8228.